STAR CLASSIFICATION TABLE

1.)CLASSIFICATION ON THE BASIS OF STAR

Facilities and services required for the classification of hotels in the star-rating system	One Star	Two Star	Three star	Four Star	Five Star/Five Star Deluxe	Remarks
General
Full time operational	M	M	M	M	M	At least one room equipped for the physically challenged
Possession of necessary licenses	M	M	M	M	M
Public Liability Insurance	M	M	M	M	M
Elevator for buildings higher than the ground plus two floors	M	M	M	M	M
Bedrooms, bathrooms, public areas, and kitchens fully serviced daily	M	M	M	M	M
Floor services clean in good repair	M	M	M	M	M
GUEST ROOMS
Minimum 10 guest rooms—all rooms with outside window or ventilation	M	M	M	M	M
Minimum size of the bedroom excluding bathroom (in sq. ft)	120	120	140	140	200	Single occupancy rooms may be 20 sq. ft less
Air-conditioning	25%	25%	50%	100%	100%	Room temperature should be between 20˚C to 28˚C for four star, five star, and five star deluxe
A clean change of bed and bath linen, daily and between check-inns	M	M	M	M	M
Minimum bedding—two sheets, pillow and case, blanket, mattress protector or bed cover	M	M	M	M	M	Mattress protector is desirable in one star and two star, and necessary for all others
TV—cable or dish, whatever is available			M	M	M	Three star, four star, five star, and five star deluxe must have remotes
A writing surface with sufficient lighting			M	M	M
Chairs	M	M	M	M	M	Preferable one per bedding
Drinking water and one glass tumbler per guest	M	M	M	M	M	Water treated with UV and filtration is necessary
A stationery folder containing stationery and envelopes	D	D	M	M	M
Turndown service			M	M	M
Suites				M	M	2% of room block with a minimum of one suite

Facilities and services required for the classification of hotels in the star-rating system	One Star		Two Star	Three star	Four Star	Five Star/Five Star Deluxe	Remarks
BATHROOMS
Percentage of rooms with attached bath	25%		75%	100%	100%	100%
Minimum size of bathrooms (in sq.ft)	30		30	36	36	45	25% of bathrooms in one star and two stars to be western style W.C.
One bath towel and one hand towel to be provided per guest	M		M	M	M	M	If no attached or dedicated bath, to provide in room
Guest toiletries to be provided- minimum one new soap per guest	M		M	M	M	M	Where bathroom is not attached, toiletries provided in room
Sanitary bin	M		M	M	M	M
Hot and cold running water available 24 hours	D		D	M	M	M
Bottled toiletry products	D		D	D	M	M
PUBLIC AREAS
A lounge or seating in the lobby area	M		M	M	M	M
Reception facility	M		M	M	M	M
Public restrooms to have low height urinal(24’’ max)	M		M	M	M	M
Ramps with anti slip floors and handrails at the entrance	D		D	D	M	M	For the physically challenged
Food and Beverages
Dining room serving breakfast and dinner	M		M	M	M	M
Multi cuisine restaurant on premises	D		D	M	M	M
Specialty restaurants				D	M	M
24- hour coffee shop				D	M	M
Room service of full meals					M	M
Room service of alcoholic beverages					M	M	If permitted by local law
Bar					M	M	If permitted by local law
Facilities and services required for the classification of hotels in the star-rating system	One Star		Two Star	Three star	Four Star	Five Star/Five Star Deluxe	Remarks
KITCHENS
Refrigerator with deep freeze	M		M	M	M	M	Capacity based on the size of food and beverage service.
Segregated storage of meat, fish and vegetables	M		M	M	M	M	Meat and fish in freezers; Vegetables must be separate
Daily germicidal cleaning of floor	M	M		M	M	M
Tiled walls, non slip floors	M		M	M	M	M
Head covering for production staff	M		M	M	M	M
Cleaning utensils	M		M	M	M	M
Ventilation system	M		M	M	M	M
STAFF QUALITY
Staff uniforms for front of the house	M		M	M	M	M	Uniforms to be clean and in good repair
English- speaking front office staff				M	M	M	may be relaxed outside the eight metros/sub metros
Percentage of staff with minimum one year certificate course from government recognized catering or hotel institutes	10%		15%	20%	25%	30%	May be relaxed for hotels in rural, pilgrimage, and hill areas

Facilities and services required for the classification of hotels in the star-rating system	One Star	Two Star	Three star	Four Star	Five Star/Five Star Deluxe	Remarks
GUEST SERVICES
Valet service				M	M
Laundry and dry cleaning service				M	M
Paid transportation on call				M	M	Guest should be able to travel from hotel
Acceptance of common credit cards				M	M
Assistance with luggage on request	M	M	M	M	M
A public telephone on premises, with unit charges made known			M	M	M
Wake up call service on request	M	M	M	M	M
Messages for guests to be recorded and delivered	M	M	M	M	M
Name, addresses, and telephone numbers of doctors with front desk	M	M	M	M	M	Doctors on call in three star, four star, five star, and five star deluxe
Stamps and  mailing facilities			M	M	M
Newspaper available	M	M	M	M	M
Access to travel desk facilities	M	M	M	M	M
Left luggage facilities			M	M	M
Health/fitness facilities					M
Beauty salon and barber shop				D	M
Florist				D	D
Shop/kiosk			M	M	M
Money changing facilities				M	M
Bookshop			D	M	M
Swimming pool					M	Can be relaxed for hill destination
Safekeeping facilities available	M	M	M	M	M
SAFETY AND SECURITY
Smoke detectors	M	M	M	M	M	Can be battery operated
Fire and emergency procedure notices displayed behind doors in rooms	M	M	M	M	M
Fire exit signs on guest floors with emergency power	M	M	M	M	M
Staff  trained in first aid	D	D	M	M	M	CPR/choking and regular first aid
First-aid kit with over the counter medicines with front desk	M	M	M	M	M
M = MENDATORY D = DESIRABLE