Question bank of front office
1st
Semester
Q1. Explain
importance of tourism industry in India keeping in mind the economic and
industrial growth of the country? 10
2008
Q2
Explain the relationship between hospitality and travel and tourism
industry stressing how both of these complement each other growth? 10
2008
Q3 Define hotel. Mention different
departments of a hotel. Explain Front office and its importance. 10 2010
Q4 what are the various parameters by which
hotels can be classified? List them and give examples for each category? 10
2008
Q5 Explain the duties and responsibilities of
a front office agent. Elaborate on sales skill set required for the same? 10
2008
Q6 write notes on interdepartmental
co-operation of front office with the following departmental:
a Housekeeping b F&B service c Engineering
d
Marketing and sale (5+3+2=10)
2009, 2008
Q7 Explain the location, layout and functions
of the bell desk? 10 2009
Q8 What is the role of a GRE in a hotel? 10 2009
Q9 Plan
the organizational hierarchy ot the front office department of a large
hotel (above 500 rooms)?
10
2009
Q10 Describe in detail about handling of
guest’s luggage? Prepare the needed formats also. 10 2009, 2010
Q11 Write a descriptive note on the history
of hotel industry? 10 2007, 2008, 2010
Q12 Explain the concept, scope and importance
of tourism? 10 2007
Q13 List down the
different sections of front office and briefly explain the activities in each
section. 10 2008
Q14 Classify hotels based on “ownership and
affiliation”. Elaborate on any two
10 2006
Q15 List, illustrate and describe five different types of
rooms. 10 2006
Q16 what are the personality traits required being a
front office professional? 10 2006
Q17 Draw a neat layout of a hotel’s front office and list
the equipment used. 10 2006
Q18 what is the procedure used for left luggage at the
bell desk? 10 2006
Q19 what do you understand by concierge? Elaborate on the
functions performed at the concierge
10 2006
Q20 what do you understand by the term “intangibility of
service”? How can hotels ensure that guest receive “standard service” at all
times? 10 2011
Q21 How can hotel guest be classified on the basis of
“purpose of travelling”? How does this classification help the hotels in its
planning and preparation for guest service? 10 2011
Q22 Draw and organization chart of the front office
department in a large, full service hotel? 10 2011
Q23 Draw a neat diagram of a 5 star hotel lobby,
depicting the layout of different functional areas as well as entry and exit
points. Labels the diagram clearly. 10 2011
Q24 List at least five equipment along with their
illustrative diagrams (wherever possible) and describe their uses/ application
in front office operation. 10 2011
Q25 “Front office is the nerve centre of a hotels
operation”. Explain this statement with suitable example. 10
2011
Q26 Outline the
evolution and growth of the hotel industry, giving important developments,
dates and people. 10 2011
Q27” first impression is the last impression which is
created by front office department” justify this statement? 10 2014
Q28 Draw a neat layout plan of five star hotel lobby and
design a layout of multi system front office counter? 10 2014
Q29 “Effective listening is an important part in
telephone handling” As a front office staff list the various measures taken
while handling guest calls. 10 2012
Q30 Give step-by step procedure for baggage handling on
FIT arrival. Support your answer with any one document used during the process.
10 2012
Q31 Define the term inn. Give any eight examples of
supplementary accommodation and explain each briefly. 10 2013
Q32 Define the term hotel and classify it on different
basis. Also give the single and double room sizes of star categorized hotels.
10 2013
Q33 Write short notes on the following:- ( 2009,2010,2011,2013,2014)
1.
Motel
2.
Rooming
a guest
3.
J.R.D
Tata
4.
Significance
of tourism
5.
Time
share and condominium
6.
Hospitality
and its origin
7.
Errand
card
8.
Commissionaire
9.
Chalet
10. Message handling
11. Paging
12. Airport hotel
13. Resort
14. Casino hotel
15. Heritage hotel
16. Franchise hotel
17. Spa
18. Referral group
19. Supplementary
accommodation
20. Importance of tourism
Q34 Differentiate the following:-
1.
Concierge
and information assistant
2.
Time
share and condominium
3.
Tariff and plan
4.
Independent
hotel and chain hotel
5.
Confirmed
reservation and guaranteed reservation.
6.
Adjoining
and adjacent room
7.
FIT
and GIT
8.
Bell
hop and concierge
9.
Skipper
and sleeper
10. Cabana and lanai room
Q35 Write the full form of the following
abbreviations
1.
DNCO 11 IATO
2.
CVGR 12 TAAI
3.
FHRAI 13 HRACC
4.
VNR
5.
B&B
6.
IRCTC
7.
HWC
8.
OOO
9.
FIT
10. TMC
Q36 Write the following cardinaux in French:-
I
9 ii 4
iii 20 IV
8 v 12 vi 100
Write the following days in French
Wednesday Excuse me
Sunday August
Monday March
Thursday September
Friday January
Black Saturday
One hour Sir
Good morning Good evening
White Saturday
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